Privacy policy

PRIVACY POLICY

This Privacy Policy provides users of kosa-store.com (the "Website") with complete and clear information regarding the processing of their personal data through the Website in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679).

In accordance with the legal requirements, this privacy statement also contains information:

  • On the type of personal data processed;
  • On the purposes and means of processing personal data;
  • On the identity and contact details of the controller(s);
  • On the contact details of the data protection officer;
  • Any third parties involved in the preparation activities;
  • The retention period of the personal data;
  • The security measures taken to protect the personal data;
  • Users' data protection rights.

This Privacy Policy applies solely to the Website and does not apply to websites or platforms to which the Website links.

Users under the age of 16 (sixteen) cannot consent to the processing of personal data without parental consent.

PERSONAL INFORMATION WE COLLECT

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. When you browse the Website, we also collect information about the individual web pages or products you view, which websites or search terms referred you to the Website and information about how you interact with the Website. We refer to this automatically collected information as "device information".

We collect device information using the following technologies:

  1. "Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
  2. "Log files" track actions on the website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
  3. "Web beacons", "tags" und "pixel" are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address and telephone number. We refer to this information as "Order Information". Personal information relating to orders will be retained for as long as it is necessary to comply with contractual obligations and financial and tax reporting requirements.

In addition, in order to prevent fraudulent activity or in accordance with applicable anti-money laundering laws, the Website may verify the payment instruments used by customers to make purchases on the Website (e.g. credit or debit card, etc.). As full reliance is placed on external payment processors for payment verification, the Controllers do not process or store any customer financial data.

When we refer to "personal information" in this privacy policy, we mean both device and order information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the order information we collect to fulfil orders placed through the Website (including processing your payment information, organising shipping and sending invoices and/or order confirmations). In addition, we use this order information to:

  1. communicate with you;
  2. check our orders for potential risks or fraud; and if it matches the preferences you have given us,
  3. to send you information or advertising relating to our products or services (newsletters).

We use the device information we collect to help us look for potential risks and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by providing analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information as described above. We use Shopify to run our online shop - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to send you targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising at these links:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/. 

DO NOT TRACK

Please note that if we see a Do Not Track signal from your browser, we will not change our website's data collection and use practices.

YOUR RIGHTS

You have the right to access the personal data we hold about you in the EU and to request that your personal data be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.

Please also note that we process your data in order to fulfil contracts we have entered into with you (e.g. when you place an order through the website) or to pursue our legitimate business interests as set out above. Please also note that your data will be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Website, we will keep your order information secure for our records until you ask us to delete that information.

CHANGES

We reserve the right to update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at office@kosa-store.com.