Refund policy


We would like to inform you in advance that in the event that you wish to return goods, you may use the returns label enclosed with your order. If you need a new returns label, you can also request one from our Customer Care department (contact details below). Please help us to avoid unnecessary costs and do not return the goods without a returns label.


You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. To exercise your right of withdrawal, you must inform KOSA-Store, Jacquingasse 16, 1030 Vienna, +43 660 6464006, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post) or verbally (for example by telephone). You can use the attached model cancellation form for this purpose. However, this is not mandatory. To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which the notification of your withdrawal from this contract is received by us or our partner. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Austria. Otherwise, the return costs are to be borne by you. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form)

To KOSA Store, Jacquingasse 16, 1030 Vienna, e-mail:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

- Ordered on (*)/received on (*) - Name of the consumer(s)

- Address of the consumer(s) - Date

(*) Delete where inapplicable.

End of the cancellation policy

Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Furthermore, you do not have the right of cancellation for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.